Mostly your IT services run perfectly. Your IT services are managed effectively and deliver the intended value for you and your consumers. New or improved digital products and services are implemented frequently, quickly, and securely. The availability and reliability of your systems is ensured by resilient operation in accordance with SLAs.But every once in a while something changes just enough to diminish the intended value creation of your IT services. The mean time between failures (MTBF) of your systems decreases in part or the practices used are sometimes incomprehensible and inefficient.How do you regain clarity, focus, and direction when your IT services no longer run smoothly?
Or perhaps things are going well. The use of your services is constantly increasing. Your service portfolio is growing rapidly. High velocity is required from innovation through development and operation to actual realization of value. You are faced with choices and opportunities to realign your IT service management.Do you improve your services and business outcomes with a shift-left approach? Should you adopt the holistic approach of ITIL® 4? Or maybe reconsider your multisourcing guidelines? These are decisions that will determine the long-term success of your IT services.It’s time to find a partner that will help you take charge of your future IT service management.
Sitexs GmbH, by Ingo Sexl
Value co-creation for stakeholders through digital service capabilities does not happen on its own. It needs to be tracked and driven. Improvements must be applied based on planning in order to continuously realize and increase value.
I focus on how IT services are best implemented, operated, and improved to meet your business goals. Whether you want to adopt the agile approach of ITIL® 4 (IT Infrastructure Library) or leverage the service life cycle of ITIL® V3, Sitexs supports you in all phases of IT service management.
I am committed to offering services of the highest quality, combining my energy and enthusiasm with years of experience.
I am going the Extra Mile!
- Ingo Sexl
Sitexs operates interlocked in Global Delivery Models. With the experience of many years in global IT projects, Sitexs provides its services worldwide - either with intelligent remote access or onsite.
Going the Extra Mile
Sitexs mission is to support and nurture you from the very beginning of the project till the end and deliver it not only in scope, time, and cost, but also with complete customer satisfaction.
In order to manage the connections, interfaces, and interactions in the ITIL® 4 Service Value System or in the ITIL® V3 Lifecycle, a comprehensive view is required.
- Strategic IT service management
- Customer-focused service excellence
- Best practice guidelines
Systematic application management means structuring the diverse topics, tasks, and components of service support according to customer requirements.
ITIL® 4 defines "four dimensions" that collectively are relevant to manage all aspects of the service value system and deliver value to consumers effectively and efficiently. The "typical" IT service management business mediates between development and production on the side of the IT organization, and the client on the business-side.
Want to discuss
your new project?
Contact me for a first interview.
Definition of the scope and clear understanding of the result.
Development of a road map and project plan.
Small-scale implementation of IT service management.
Division of tasks into most possible independent modules.
Focus on reference models (ITIL®, PRINCE2 Agile®, COBIT®).