Context

New business-critical systems were introduced for international subsidiaries to support financing operations. The application landscape included frontend sales platforms, back-office processing, and contract management systems.

The services had to be launched within strict timelines while establishing a complete operational framework capable of sustaining long-term business growth.

Approach

End-to-end responsibility for the transition from project delivery to live operations was assumed to ensure a controlled and reliable service launch.

  • Managed migration, deployment, and go-live of core business systems
  • Defined operational requirements, SLAs, and release processes
  • Established ITIL-aligned Incident, Change, and Problem Management
  • Implemented monitoring, backup, and standardized operating procedures
  • Prepared and trained local operations teams for ongoing service delivery

Result

The services were launched successfully on schedule, with fully prepared operations teams and a controlled transition into live environments.

Operational Readiness

Operational capabilities, processes, and support structures were established and validated prior to go-live, ensuring the organization was fully prepared from day one.

Controlled Cut-Over

Migration and activation activities followed a carefully coordinated cut-over plan, minimizing risk and enabling a smooth transition into production.

Prepared Operations Teams

Local support teams were trained, equipped with procedures, and able to handle incidents and changes immediately after launch.

Scalable Service Setup

A standardized operating framework enabled consistent service delivery across both countries and multiple providers.

Case Facts
Transition Manager / Start-up Lead
ITIL-based service setup & go-live
China & Spain subsidiaries
Frontend, back-office & contract systems
Financial Services / Automotive
Key Outcomes
Successful launch of new IT services in two countries
Stable operations from day one
Significant improvement in support effectiveness